- 1. How do I enquire about availability and get a quotation?
- 2. How do I place an order?
We require a written order for both hire and sales purchases; this can be by email, fax or letter. For orders involving detailed conversion work, we will require you to send back a signed copy of the agreed CAD drawing.
- 3. How do I pay?
For Hire Transactions we require a deposit payment to cover four weeks hire and return transport costs. Continuing rental is paid by direct debit.
- 4. Our health and Safety manager needs further information before he will allow delivery
Castlecabin are a very safety conscious company, all our staff undergo regular safety training and we engage the services of an independent safety consultant to carry out regular safety audits to ensure we comply with all relevant health and safety legislation. With respect to delivery our Health and Safety Manager can provide all the relevant safety documentation required, including safety statements, method statements, risk assessments, lifting gear and driver certification. Our drivers also carry all health and safety, training and inspection certificates with them in the lorry. Please let our Health and Safety Manager know beforehand if you know of any restrictions so that these can be pre-recorded for the driver and if site inductions are required. Drivers will report to the site manager to discuss safe operations before starting work.
- 5. Can I pay by debit/credit card?
Yes we take all major debit/credit cards. In some circumstances there might be a handling fee for credit card transactions.
- 6. Is there a minimum hire period?
We can tailor a hire contract to suit your requirements whether this is for a 1 day event or a 12 month duration.
- 7. Do we need to insure the hired equipment?
Yes, as soon as the cabin is delivered to site it is your responsibility to look after it and insure it until we have collected it from site. Please refer to our terms and conditions or further details.
- 8. How do you deliver?
All units are delivered by our lorry with a crane. In restricted access locations a larger mobile crane maybe required. Prior to delivery our fleet manager will discuss with you, your specific site layout with respect to access.
- 9. How do I check if you are able to access our property or business?
We can get a lot of information about access by discussing with you over the telephone and using Google Earth; in the event that we are still not sure then we will undertake a site visit. The main things that cause us problems are overhanging branches and trees, overhead cables/electrics and restricted entrances less than 10ft (3m) wide especially if they are not in a straight-line.
- 10. How much does transport cost?
Transport cost is affected by the size and number of units being delivered and your location. Please contact us for further details.
- 11. Can you drive across grass with the lorry?
We are not normally able to leave made up ground or roads, our lorries have a very high front axle weight because of the crane just behind the cab. If there is a soft place you can be sure that we will find it! Please contact us to discuss your requirements as we can usually come up with a solution.
- 12. Do we need foundations?
For individual Jackleg or Anti-vandal units, that are not stacked, normally a hardcore standing area is sufficient. For stacked units please contact our design office to discuss further. Our modular building range do require foundation pads and again please contact our design team office for further information and we will arrange a site visit to advise if necessary.
- 13. How do we connect the units to services?
All our units come pre-tested and ready to connect to utility services such as electricity and water. Normally this is completed by others but we can complete this if required. Simply contact our design team office for further information. For sites without mains sewage or underground septic tanks we can supply you with a waste tank. Please ask us for further details.
- 14. Do we need planning permission?
If the unit is being used as part of a construction project on a temporary basis then this is normally included within the planning permission. However please do not assume that because the unit is portable that you do not require planning permission. We advise that you contact your local authority for clarification.
- 15. The cabin or container I am interested in buying or hiring has electrics - how do we know that this is safe to use?
All portable units with electrics are tested by a qualified technician before delivery, however during the transportation process it is possible that components might become disturbed; it is your connecting electrician’s responsibility to retest the unit on delivery.
- 16. What happens if I have a problem with the unit during the hire period?
Our service technician team will repair any requested normal wear and tear maintenance items but we will have to charge for damage caused by misuse or vandalism.
- 17. We have lost the keys to the cabin (or container)
If you require replacement of a lost key simply contact the office and we will issue you with a copy. For client security all requests for copies of keys must be received in writing by email, fax or letter.
- 18. How do I off hire my unit?
Simply contact the office and our fleet manager will arrange collection. Off hire notices must be received in writing by email, fax or letter.